"No problem can withstand the assault of sustained thinking" Voltaire
The following values and beliefs are the guiding principles that direct our actions and decisions. They will give you an understanding for our way of doing things and our reasoning behind it.
We believe that trust is the most important element of our relationship with our clients. We do everything we can to deserve and strengthen this trust.
We insure that our judgment is not impaired by outside influences. For example, we stay away from being resellers of others products.
We believe Murphy's Law* is alive and well. Therefore, we take multiple precautions when it comes to implementing new concepts, systems or processes. The disadvantage of this approach is that it often demands some extra work and some backtracking. It’s like building a road: you have to build temporary sections so that traffic can continue to circulate during construction, even if you know you’ll have to tear them down soon after. Those with experience in improvement projects will attest to the added precautions as a wise investment. They have been through the struggle before, they know things often do not go as planned, that products often do not live up to their promises, and that all sorts of surprises are usually discovered over the course of the project.
* Murphy's Law : "If anything can go wrong it will; nothing is as easy as it looks; and everything takes longer than you think it will"
We take a holistic approach to problem solving. We strongly believe that you cannot solve major problems in an organization by examining the situation from only one point of view. The interdependence of all systems and processes requires you to study not only the problem, but also any part of the business that interacts with it. This requires a thorough understanding of how a business operates, as well as the awareness of any technologies and/or strategies that could be useful in resolving the situation. This multi-disciplinary approach is quite difficult to practice because of the amount of knowledge and aptitudes required. However, we believe it is the only way to successfully solve the problems that plague modern businesses. “If the only tool you have is a hammer, everything starts to look like a nail”. As this saying implies, when you possess narrow knowledge or inadequate tools, the value of the solutions you create will always be severely limited.
A person is much more effective when he perceives and understands the big picture. The key is to find the optimal combination for your particular project. One that is consistent with your organization's culture, its comfort zone in relation to risk-taking, as well as its attitude towards change.
We put all our efforts towards improving the effectiveness of the organization. It is important not to confuse business improvement (things which have a direct impact on the organization’s performance) with technology improvement (things which sadly often have little or no direct impact on the organization’s performance).
Efficiency can be defined as “doing things right” while effectiveness can be defined as “doing the right things”. Both principles are important, however, it is vital to pursue them in the correct order. If not, it’s like running faster… but in the wrong direction. It is a common problem for many organizations that strive to accelerate the way they do things without ever asking themselves: is our basic approach correct?
It is crucial to always focus on removing the source of a business problem; just suppressing the symptoms is almost never good enough. This may sound like an obvious truth, but many information systems and processes in use today merely cover-up the symptoms of a deeper problem.
We follow the golden rule of getting 80% of the results with 20% of the effort. We try to find no-nonsense solutions. Sometimes these solutions do not even involve technology. They may take, for example, the form of simple manual systems. The important thing is that they get the job done.
* K.I.S.S. Principle: Keep It Simple, Stupid!
We will do everything in our power to make your project succeed.
Tell it as it is: the good, the bad & the ugly.
It is always tempting for consultants to over-emphasize the positive when communicating a negative situation. This is a common strategy since shooting the messenger of bad news is still a problem in many organizations. We strongly believe that it is crucial to resist this temptation and not sugarcoat any situation. Distorting the truth will only complicate the understanding and acceptance of the situation and make it more difficult to arrive at good decisions. We make every effort to present a problem as accurately as possible even if this means exposing our client to a lot of bad news.
We do not say that we agree when we don't. We do not just tell our client what they want to hear. If you are looking for such a consultant, we recommend that you seek out another firm.
When asked for our opinion on a matter we will tactfully offer our honest assessment even if it contradicts the opinion of the person asking. We believe a truthful answer is more important than avoiding conflict. A better understanding often emerges from any resulting debate.
Denial and delusion are a common way of dealing with a problem. In some circumstances it can even be healthy. For example: When the solution to your problem is outside your realm of control. If there is nothing you can do to solve the problem, why make it worse on yourself by worrying over it.
Yet in most circumstances denial is used as a way to avoid dealing with the problem which usually remains and often gets worse. We work hard at helping our clients avoid denial by giving them undeniable proof of the problem's existence and its consequences. We make it hard to ignore. We try to frame it in a palatable light but not to the point of dissolution of the core message. It may be uncomfortable for a while but it's much better in the end.
We put a lot of effort on making sure that everyone understands the same thing and that there are no misunderstandings. We believe that bad or ambiguous communications are an important problem plaguing business relationships.
We view flexibility as a vital quality of any business improvement solution. Today's business environment is very dynamic and this forces companies to change their behaviour rapidly. If you use rigid and cumbersome systems, you may find it very difficult to modify them fast enough and at a reasonable cost.
We believe in the old saying: “An ounce of Prevention is worth a pound of cure”.
Always use existing solutions whenever they are available and of good quality. We believe it is crucial to have a good knowledge of existing technologies, methodologies and strategies in order to reduce the chance of recreating existing systems. It is a sad fact that redoing things that already exist is a major source of revenue for Consulting and IT firms the World-over.
We believe an organization should try to minimize its dependence on external Information Technology firms. This does not mean that it is possible or even desirable to aim for the total elimination of this dependency. Rather, that wise choices must be made in terms of what is outsourced and what is done internally. This will prevent your organization from becoming prey for firms who would like to see you locked in their grip.
We believe it is important to take the time up-front to develop solutions that are easy to diagnose, easy to fix, and as foolproof as possible. This guiding principle greatly helps in attaining the self-sufficiency goal mentioned earlier.
"Every job is a self-portrait of the person who did it. Autograph your work with excellence"